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Warranty - Performance 12 Volt Accessories

In the event a unit being returned for a warranty must be returned with a copy of receipt and within the warranty period. Your item will then be sent for testing to manufactures premises. If found faulty, a replacement or repair will be sent out to you. If item is not found faulty, item will be returned at cost of the customer. Any missing items returned for warranty may result in warranty rejection. We will not be held responsible for cost of returned freight. 

Warranty cover does not cover damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions (if supplied with product). The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Performance 12 Volt Accessories to provide service.

What if some items are damaged when I received them? 

All items that leave our premises are adequately packed and sent in good working condition. However, if you receive an item that has been damaged in transit, you must promptly contact Performance 12 Volt Accessories and advise them of the situation within 48 hours of receipt of the item. We will assess the damage and issue a return authorisation (where applicable) endeavouring to ensure that there will be minimal inconvenience to you.

Upon receiving your order, you must inspect it to ensure all items are included. If there is any damage, please contact us on 0413137439 within 48 hours of receipt of the item. If notice is not received within 48 hours customer is liable for return freight expenses on replacement items. Insurance is only covered for 2days (heavy items) on damaged received goods eg. batteries / Battery Packs / Solar after receiving goods. Customer is responsible for inspection on arrival of goods to ensure all items are included and not damaged due to freight. Please report any damage within 48hours of receiving goods as any problems may result in loss of goods and we will not be held responsible after this time. 

Keep all original packing materials and documentation including the delivery consignment note. If the goods are visibly damaged on receipt, please have the driver make a note on the shipper's consignment note and also take of photo of the damaged item/s that will be needed to email to us at performanceelec@bigpond.com.au